Frequently asked questions

Getting started

How do I open an account?

My chosen username is already registered. What shall I do?

Why do you need my email address?

Are there any age restrictions for opening an account with My Football Quest?

I’m not sure if I have an account already, what should I do?

How will my data be protected?

Do you accept customers from all countries?

How do I verify my account?

Withdrawals

It's been over 5 days and I haven't received my withdrawal?

How can I withdraw money from my account?

How long does it take to withdraw my money?

Can I withdraw to someone else’s bank account?

Can I cancel my withdrawal?

Why have I been asked to provide identification for a withdrawal?

What is the minimum amount I can withdraw?

Deposits

How can I make a deposit to my My Football Quest account?

What is maximum/minimum deposit amount?

Can I deposit money to my account from other person’s credit card?

Can I make a deposit to other person’s account?

Can I make a deposit to other person’s account?

Do you charge any commission for deposits?

What is IBAN account number?

Account

Is it possible to change my account currency?

Is it possible to change my username?

Is it possible to change my account password?

My account is blocked. What should I do?

KYC- What information do I need to provide?

Where can I write official complain?