Why have I been asked to provide identification for a withdrawal?
This is a standard procedure in our routine screening of accounts to provide our customers with maximum transaction security. Usually we ask for specific documents, when customer requests a withdraw to an IBAN (if there has not been a withdraw to this specific IBAN before.).
Popular questions
- Is it possible to change my account password?
- Is it possible to change my username?
- How will my data be protected?
- I’m not sure if I have an account already, what should I do?
- It's been over 5 days and I haven't received my withdrawal?
- Can I make a deposit to other person’s account?
- My account is blocked. What should I do?
- What is the minimum amount I can withdraw?
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