Why have I been asked to provide identification for a withdrawal?

This is a standard procedure in our routine screening of accounts to provide our customers with maximum transaction security. Usually we ask for specific documents, when customer requests a withdraw to an IBAN (if there has not been a withdraw to this specific IBAN before.).

Popular questions

Is it possible to change my account currency?
Do you charge any commission for deposits?
How can I withdraw money from my account?
Can I make a deposit to other person’s account?
Why do you need my email address?
Can I withdraw to someone else’s bank account?
Where can I write official complain?
How do I verify my account?