Why have I been asked to provide identification for a withdrawal?

This is a standard procedure in our routine screening of accounts to provide our customers with maximum transaction security. Usually we ask for specific documents, when customer requests a withdraw to an IBAN (if there has not been a withdraw to this specific IBAN before.).

Popular questions

Is it possible to change my account password?
Is it possible to change my username?
How will my data be protected?
I’m not sure if I have an account already, what should I do?
It's been over 5 days and I haven't received my withdrawal?
Can I make a deposit to other person’s account?
My account is blocked. What should I do?
What is the minimum amount I can withdraw?