It's been over 5 days and I haven't received my withdrawal?

In this scenario we would advise checking the card details the withdrawal has been made to.

If any of the details are incorrect, the withdrawal will be bounced back and can take an additional 2 to 5 bank working days to reach us.

Should this not be the case please contact our Support Team who will be more than happy to investigate this for you.


Popular questions

Is it possible to change my account password?
What is the minimum amount I can withdraw?
Why do you need my email address?
I’m not sure if I have an account already, what should I do?
What is maximum/minimum deposit amount?
How do I open an account?
Can I withdraw to someone else’s bank account?
How will my data be protected?